Our client’s experience is our most important priority, and we are constantly trying to improve our services based on the feedback we receive from our surveys. We are updating data on our website regularly to provide the most recent feedback we receive. To simplify the understanding of the answers to the questions of our surveys, we have categorized the responses as either positive (a favorable experience), neutral (an indifferent experience) or negative (an unfavorable experience) regarding our client’s overall feeling towards the answer of their questions. If you are a client and would like to provide us with your feedback, please fill out our survey by clicking here.
To date, we have received a total of 237 responses.
Results regarding our client’s experience with their provider:
1. How prepared this provider was for your visits…
2. Attention this provider paid to what you had to say…
3. How well this provider understood your concerns…
4. Length of time between visits with this provider…
5. How accessible your provider was to you and your needs…
6. How much this provider made you feel that they cared about your progress…
7. How likely would you be to recommend this provider to a friend or family member?
Results regarding our client’s experience regarding their treatment:
1. This provider focused on achieving the goals for my counseling or treatment…
2. This provider gave me as much information as I wanted about what I could do to manage my condition…
3. This provider helped me obtain skills that will help me handle future problems…
4. This provider helped me define my needs…
5. I felt comfortable and safe during my therapy session(s)…
Results regarding our client’s experience setting up an appointment:
1. Friendliness and helpfulness of staff when you contacted us.
2. Ease of getting the counseling or treatment you requested.
3. The intake process (new client forms, insurance verification, etc) was simple and easy to complete.
4. The website was easy to navigate, and the information was relevant and informative.
Results regarding our client’s overall experience:
5. All things considered, how satisfied are you with LivingRite’s behavioral health services?
Things our clients have said about us:
“LivingRite and my provider were so helpful during my time living in the Sycamore area. I felt like they went above and beyond in helping me find resources and help in the area and she is wonderful to talk to. They were insightful and her presence was often calming for me. I would highly recommend their services and LivingRite.”
“My provider was great. I came into therapy with a lot of skepticism and didn’t think I would be able to open up like I did. They were very easy to talk to and the sessions didn’t feel like therapy, they felt like talking about problems I was having in my life with a friend who has GREAT advice. They taught me to have a new way of thinking when it came to a lot of aspects of my life I was very one minded about for the longest time. I am very grateful to my provider for everything he has helped me learn how to overcome and manage in my life. When I came to LivingRite I didn’t have the best outlook on a lot of things and now I look at the good before the bad and when I look at the bad, I know how to push the bad out of my way and find the good. Thank you LivingRite!”
“LivingRite has a high level of confidentiality and professionalism. My time spent was very successful and I was provided with many tools to maintain my life outside of counseling. My therapist has a unique training in domestic violence and I I would recommend this to other individuals in that kind of relationship.”
“If it wasn’t for my both my therapists at LivingRite, I would still be in the dark struggling to cope. I was able to meet two wonderful women that sincerely cared about me and my success as a client. They did more than just let me sit and talk, they challenged me at every session. I know more about myself because of them, and for that I am forever grateful.”
“My counseling experience at LivingRite was truly life-changing! My therapist always practiced a client-centered approach in an environment where I felt comfortable and respected. I am finally healthy and happy again! I walked out of my last session feeling at peace with who I am and where I’m going. I would highly recommend LivingRite for anyone!”
“LivingRite is a great asset to our community. It offers a safe place for all kinds of people to come and make big changes to their world. Everyone there cares so much about their patients and the fool proof system makes the transition into therapy an easy one.”
“The intake staff here are so friendly, setting up my first appointment was a lot less daunting that I originally thought it would be. My provider was absolutely fantastic – as I’m sure the entire staff here are! Keep up the great network, you’ve really built a credible name for yourselves.”
“My experience with LivingRite was very positive. The therapeutic atmosphere was very serene. My therapist was very attentive and compassionate. I have been able to make changes in my life that I never thought would be possible. Because of the help I received I am the happiest I have been in my entire life. It is a blessing to be able to embrace life like this at 70. I now possess so many amazing coping tools and I truly believe I can maintain a very functional outlook in the days to come.”
“I can honestly say that one of the best decisions of my life- was taking the first step in recovering from several traumatic life events by enrolling in counseling services at LivingRite. The tools, diagnostics, and methods utilized by LivingRite staff were absolutely essential to my recovery. Without these tools and methods learned through the program, I would be in a very bad way. The staff are kind, caring, and knowledgeable; they listen and tailor their treatment to your specific needs. I would highly recommend anyone who may be on the fence about professional counseling/therapy to give LivingRite a try.”
